Reddy Anna delivers to most serviceable PIN codes across India through trusted courier partners.
1. Where we deliver
We currently ship within India only. Serviceability depends on our courier partners' network; if your PIN code is not serviceable we will contact you and cancel the order with a full refund of any amount paid.
2. Delivery charges
| Order value (after discounts) | Delivery charge |
|---|---|
| ₹499 and above | FREE |
| Below ₹499 | ₹49 per order |
Cash on Delivery is available on eligible PIN codes at no extra charge. The exact charge is always shown at checkout before you place the order.
3. Processing and delivery times
| Stage | Typical time |
|---|---|
| Order processing & dispatch | 1–2 business days (orders placed after 2 PM or on Sundays/public holidays are processed the next business day) |
| Delivery – metro cities | 3–5 business days after dispatch |
| Delivery – rest of India | 5–9 business days after dispatch |
| North-East, J&K, Ladakh, Andaman & Nicobar, Lakshadweep and remote areas | Up to 12 business days after dispatch |
These are estimates. Delays can occur due to weather, strikes, festivals, local restrictions or other events beyond our control; we will keep you informed.
4. Order tracking
Once dispatched, you will receive the courier name and tracking number by email/SMS. You can also check your order status any time on our Track Order page using your order ID and mobile number.
5. Delivery attempts
The courier will make up to 3 delivery attempts and may call you before delivery. If the parcel cannot be delivered (incorrect address, recipient unavailable or refusal), it will be returned to us. Prepaid orders are then refunded as per our Refund Policy.
6. Changing your address
You can change the delivery address before dispatch by contacting us. After dispatch, address changes may not be possible.
7. Receiving your parcel
Please check that the outer packaging is sealed and undamaged. If it appears tampered with, refuse delivery and inform us. If you notice damage or a missing item after opening, contact us within 48 hours as described in our Return Policy.
8. Contact
For delivery questions email support@reddyanna.com.