Ordered the wrong size? Reddy Anna offers free size exchanges on eligible products within 7 days of delivery.
1. What can be exchanged
- Apparel and footwear can be exchanged for a different size of the same product.
- Products that arrive damaged, defective or incorrect can be exchanged for the same product in perfect condition.
- Exchanges for a different product are handled as a return and a new order.
2. Conditions
- The request is raised within 7 days of delivery.
- The product is unused, unwashed, with all original tags and packaging, as described in our Return Policy.
- Non-returnable items (such as socks and handkerchiefs) cannot be exchanged unless damaged or incorrect.
- Each order line can be exchanged once.
3. How exchanges work
- Contact us via the Contact Us page (topic "Exchange request") or email support@reddyanna.com with your order ID and the size you need.
- We check stock and confirm within 1–2 business days.
- Our courier picks up the original item. The replacement is dispatched once the pickup is completed and the item passes a quick check, and usually arrives in 3–5 business days in metro cities or 5–9 business days elsewhere.
4. Charges
Size exchanges are free – we do not charge for the pickup or for re-delivery of the exchanged item.
5. If the size you need is out of stock
If the requested size is unavailable, we will offer you another size or a full refund of the product price under our Refund Policy.
6. Price differences
Size exchanges are at the price you originally paid, even if the current price has changed.