This policy explains how cancellations and refunds work at Reddy Anna.
1. Order cancellation
| When | What happens |
|---|---|
| Before dispatch | Cancel free of charge by contacting us with your order ID. Prepaid orders are refunded in full. |
| After dispatch | The order cannot be cancelled. You may refuse delivery or return the product under our Return Policy. |
| Cancelled by us | If we cancel an order (e.g. product out of stock, PIN code not serviceable, pricing error), any amount paid is refunded in full and we will inform you by email/SMS. |
2. When refunds are issued
- After a returned product reaches us and passes the quality check (within 2 business days of receipt).
- When a prepaid order is cancelled before dispatch.
- When a product is out of stock for an exchange.
- When a prepaid order is lost in transit or returned to us undelivered.
3. Refund method and timelines
| Payment method | Refund to | Timeline after approval |
|---|---|---|
| UPI / Debit card / Credit card / Net banking / Wallet | The original payment source | 5–7 business days (bank processing times may vary) |
| Cash on Delivery | Your bank account or UPI ID (we will ask for details by email; we never ask for your PIN, OTP or password) | 5–7 business days |
You will receive an email when your refund is initiated, with a reference number you can share with your bank if needed.
4. What is refunded
- The full price paid for the returned product(s).
- Delivery charges are refunded when the whole order is returned because it was damaged, defective, wrong or cancelled before dispatch. For other returns, delivery charges paid on the original order are not refunded.
- For partial returns from an order that had a free-delivery benefit, the refund is the price paid for the returned items; we do not deduct any charges.
5. Refused or undelivered parcels
If a prepaid parcel is returned to us because it could not be delivered after attempts, we refund the product price once it reaches us. For repeated refusals of COD orders without reason, we may disable COD for future orders.
6. Need help?
If you haven't received a refund within the timeline above, first check with your bank, then contact us at support@reddyanna.com with your order ID.