We want you to love what you buy from Reddy Anna. If something isn't right, you can return it within 7 days of delivery, subject to the conditions below.
1. Return window
Return requests must be raised within 7 days from the date of delivery shown in the courier's tracking record.
2. Conditions for a return
- The product must be unused, unwashed and undamaged, with all original tags, labels, packaging, accessories, manuals and free gifts (if any).
- Footwear must be returned in its original shoebox, without signs of outdoor wear.
- Watches and smart watches must be returned with protective films, straps, chargers and the box intact, and smart watches must be reset to factory settings.
- The product must be the same item we delivered (we check the product and its tags/serial numbers on receipt).
3. Items that cannot be returned
For hygiene reasons the following are not returnable unless they arrive damaged, defective or are the wrong item:
- Socks and handkerchiefs
- Innerwear, if listed in future
- Products marked "Non-returnable" on the product page
4. Damaged, defective or wrong items
If you receive a damaged, defective or wrong product, or a product is missing from your parcel, please contact us within 48 hours of delivery with your order ID and clear photos (and an unboxing video, if available). We will arrange a free pickup and send a replacement or give a full refund, including any delivery charges paid. Please do not accept a parcel that is visibly tampered with; refuse it at the door and inform us.
5. How to request a return
- Go to our Contact Us page (topic "Return request") or email support@reddyanna.com with your order ID, the product(s) and the reason.
- We will confirm eligibility within 1–2 business days and schedule a reverse pickup from your delivery address.
- Pack the item securely in its original packaging and hand it to the courier. Keep the pickup receipt.
- If reverse pickup is not available at your PIN code, we will share our return address so you can self-ship the item; we reimburse self-shipping charges of up to ₹100 for eligible returns.
6. Quality check and refund
Returned items are inspected within 2 business days of reaching our warehouse. Once approved, your refund is processed as per our Refund Policy. If a return fails the quality check (for example, the item is used or tags are missing), we will send it back to you and let you know why.
7. Prefer a different size?
You can exchange it instead. See our Exchange Policy.
8. Contact
Questions about a return? Email support@reddyanna.com (Monday to Saturday, 10:00 AM to 7:00 PM IST).